PRIVACY NOTICE

This privacy notice for Dawa Life Sciences (‘Company’, ‘we’, ‘us’ or ‘our’), describes how and why we might collect, store, use, and/share (‘process’) your information when you use our services such as when you:

• Visit our website at http://www.dawalifesciences.com, or any website of ours that links to this privacy notice.
• Engage with use in any related ways, including any sales, marketing, or events.

Question or concerns: Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our services. If you still have any questions or concerns, please contact us at dpo@dawalifesciences.com

What Information do we collect?

Personal Information You Disclose to Us.

We collect personal information that you voluntarily provide to us when you register on the services, express interest in obtaining information about us or our products and services, when you participate in activities on the services, or otherwise when you contact us.

Personal Information provided by you: The personal information that we collect depends on context of your interactions with us and the services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Phone numbers
• Email Addresses
• Usernames
• Passwords
• Contact Preferences
• Contact or authentication data.
• Billing addresses

Sensitive Information: We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate and you must notify us to of any changes to such personal information.

Information Automatically Collected

We automatically collect information when you visit, use, or navigate the services. This information does not reveal your specific identity (like your name or contact information), but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our services, and other technical information. This information is primarily needed to maintain the security and operation of our services and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

• Log and Usage data. Log and usage are service related, diagnostic usage, and performance information our servers automatically collect when you access or use our services and which we record in log files. Depending on how you interact with us this log data may include your IP address, device information, browser type, and settings and information about your activities in the services (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports, (sometimes called crash dumps), and hardware settings.
• Device Data. We collect device data such as information about your computer, tablet, phone, or other device you use to access the services. Depending on the device used, this device data my include information about your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider, and/or mobile carrier, operating system, and system configuration information.

Information Collected from Other Sources

To enhance our ability to provide relevant marketing, offers and services to you and update our records, we may obtain information about you from other sources such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (user behavior data). Internet protocol (IP addresses), social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.

How Do We Process Your Information?

We process your personal information for a variety of reasons, depending on how you interact with our services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log on to your account, as well as keep your account in working order.
• To deliver and facilitate delivery of services to the user. We may process your information to provide you with requested services.
• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve and solve any potential issues you may have with the requested services.
• To fulfil and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the services.
• To evaluate and improve our services, products, marketing, and your experience. We may process your information when we believe it’s necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our services, marketing, products, and your experience.
• To identify usage trends. We may process your information about how you use our services to better understand how they are being used so we can improve them.
• To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

When And with Whom Do We Share Your Information Your Personal Information?

Vendors, consultants, and other third-party service providers. We may share your data with third party vendors, service providers, contractors, or agents (third parties) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain for the period we instruct. The categories of third parties we may share with personal information with are as follows:

• Data Analytics services

We also may need to share your personal information in the following situations:

• Business transfers. We may share or transfer your information in connection with or negotiations of, any merger, sales of company assets, financing, or acquisition of all or a portion of our business to another company.
• When we use Google Maps Platform APIs. We may share your information with certain Google APIs (e.g., Google Maps API, Places API)
• Regulatory Bodies
• The Courts, Police and Law enforcement agencies

Do We Use Cookies and Other Tracking Technologies?

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie notice.

How Long Do We Keep Your Information?

We only keep your personal information for as long as it is necessary for the purposes set out in the privacy notice, unless a longer retention period is required by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your information for longer than six months past the termination of the user’s account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or if this is not possible (for example if your information has been stored in back up archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How do we keep your information safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguard and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk. You should only access the services in a secure environment.

Do We Collect Information from Minors?

We do not knowingly solicit data from or market to children under 18 years of age. By using the services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the service. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data, we may have collected from children under the age of 18, please contact us at dpo@dawalifesciences.com.

What Are Your Privacy Rights?

If you are in Kenya and you believe we are unlawfully processing your personal information, you also have the right to complain to the local data protection supervisory authority in this case Office of the Data Protection Commissioner. You can find their contact details here: www.odpc.go.ke/contact/.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time by contacting us by using the contact details provided in the section

How can you contact us about this notice?

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communication: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided in the section ‘How can you contact us about this notice?’ below. You will then be removed from the marketing list. However, we may still communicate with you for example to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information.

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Log into your account settings and update your user account.

Upon your request to terminate your account we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms/or comply with applicable legal requirements.

Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove or reject cookies this could affect certain features or services of our services.

If you have questions or comments about our privacy rights, you may email us at dpo@dawalifesciences.com

Do We Make Updates to This Notice?

We may update this privacy notice from time to time. The update version will be indicated by an updated ‘Revised’ date and the updated version will be effective soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed on how we are protecting your information.

How Can You Contact Us About This Notice?

If you have question or any comments about this notice, you may contact our Data Protection Officer (DPO) by email at dpo@dawalifsciences.com, by phone at 0733 764747/020 3569904 or by post to:

Data Protection Officer

Dawa Life Sciences

Baba Dogo Rd

Ruaraka, Nairobi 00600

Kenya

How Can You Review, Update or Delete the Data We Collect from You?

Based on the applicable laws of your country, you may have the right to request access to personal information we collect from you, change that information, or delete it. To request to review, update or delete your personal information please send an email to: dpo@dawalifesciences.com.